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International Customer Service Representative - Brock Grain Systems

Summary
This role is located in Milford, IN.
Milford is a beautiful Midwest town with affordable living and exceptional school systems. Milford is just a short drive to several larger cities and attractions (1 hr to Fort Wayne or South Bend, 2 hours to Chicago or Indianapolis, 2.5 hours to Lake Erie and 1.5 hours to Lake Michigan). This is a great location for anyone looking to end long commutes and live in a scenic area while still maintaining access to big city amenities!
Want to be a part of a global, high-tech company that is launching innovative agricultural solutions and experiencing phenomenal growth for themselves and their high performing employees? Enjoy working in an environment where integrity and a passion for success is valued and where people work together to get things done?
Then, Brock Grain Systems has a place for you!
Who We Are:
Brock Grain Systems is a division of CTB, Inc. a Berkshire Hathaway Company and we have a long-standing tradition of demonstrating inspirational leadership in developing, marketing and supporting grain facility solutions worldwide. Our company operates facilities in Indiana, Iowa and Missouri. We are part of the CTB family and have a history going back more than 60 years. Our national and global success comes from our company strength and dependability, innovative solutions, global capacity, and exceptional service. We take pride in our reputation for delivering Brock Solid? reliability and durability ? as well as being at the forefront of the worldwide challenge to feed a growing population. So, as a team member you will be part of our mission in developing new technologies to help feed the world!
Our Vision: Leadership through Innovation?
What We Offer:
Exciting innovative, collaborative, and team-oriented work environment
Challenging and progressive career development
Competitive salaries
Profit Sharing, Holiday Bonus & 401k
Excellent Comprehensive Health & Wellness programs
Best practice PTO policies and paid holidays
Tuition Reimbursement & Dependent Scholarship Program
Open communication, recognition programs, and team-building events
And much more to motivated, results-oriented individuals who want to make a real difference in their community and role
Specific Responsibilities
What You'll Do:
As a Customer Service Representative, you will provide internal/external customer support, process dealer orders, and ensure a complete and accurate billing process.
Your Accountabilities In The Role:
You will process orders from the e-commerce system and from dealers ? with an understanding of how the process/systems operates ? to ensure orders are complete and accurate.
You will answer incoming calls (with a focus on International customers and dealers) regarding order status and delivery, forwarding technical calls (where appropriate), to ensure exceptional customer support for internal/external customers.
You will process invoicing ensuring the order and pricing is accurate, following international order processing and paperwork procedures.
You will cross-train with the team to be a backup for other positions.
You will process reports, review data, and provide suggestions to help improve the department's processes and key performance indicators, to provide enhanced value to the customers.
Requirements
Position Requirements:
Education: Associate's degree in a related field ? or equivalent education and experience
Experience: 3+ years of international customer service experience with proven experience with International Shipping Documentation preferred; but willing to look at a high potential with a degree (Associate's or Bachelor's) and 1-2 years' experience
Functional Skills: Customer oriented and supportive, excellent communication skills (written & verbal), accurate with data entry, technical aptitude, and conceptual thinking
Technical Skills: Intermediate PC Skills; Excellent Phone skills; Experience with Lotus Notes and CRM experience preferred but not required
Language Skills: Speak, understand and write both English and Spanish.
Other Behaviors: Problem solving, timely and responsive, strong sense of urgency, multi-tasker, flexible and adaptable, and forward thinking
Culture Match: Enjoys open communication, takes initiative to find solutions, team player, ability to respectfully share information to help develop and adhere to best practices, and the ability to work in high volume areas.
Other Important Information:
Salary: Salary is commensurate with proven expertise.
This position is eligible for bonus & profit sharing! And, the compensation will grow as the team member grows!
Reports To: Customer Service Manager
Core Hours: 8 am ? 6 pm (schedule can be flexible; will work approx. 8 hours within this timeframe)
Typical Work Week: M-F; some weekends and overtime may be required; 45 hours a week on average
Direct Reports: None
Travel: Minimal ? if any



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